It is with heavy hearts that we write to you today. Effective immediately, Quest House Community Healing will be dissolving due to unavoidable circumstances. Multiple forces have come into play, making stable housing for our current community space impossible.
Primarily- our location is no longer a viable option. In the spring of 2019, Meiko single-handedly sought out bigger, better, and more stable housing for us. And in doing so, he insured that we have a house where we could be open about our medical healing space. He did the research, learned the language and communicated clearly with the landlords about our needs. We were promised this would be a space where we could be open. Although Meiko inquired about it specifically and was told there were none, there is an ordinance in place that restricts rentals to single-family dwellings only, and in-law units or multiple rentals are not allowed. Just this week we were informed that our home goes against these neighborhood association rules. Our landlords have frequently voiced how much they love having us as tenants and are very supportive, but this matter is out of their hands. We can no longer run Quest House here.
Secondly- the pandemic has added immense complexity to sustaining our community healing space. We consulted with multiple community members and medical professionals about potential safety issues, proper protocol and ethical concerns. In the end, we found there could be a workaround if we reduced guest capacity and instilled new safety protocols. The unfortunate reality is that reducing guest capacity would make it impossible to cover our bills. Another concern we have is the potential of a second wave of covid-19 in the fall resulting in another shutdown. For this reason, our situation has become too precarious to be sustainable. As such, we are left with no other option but to close. Our hearts hurt over this heavy decision.
TO ALL SCHEDULED GUESTS: We will be contacting each of you directly in the coming weeks. We will be issuing dollar-for-dollar refunds in the next 30 days to everyone who’s paid a deposit and/or any of their lodging/care costs. The remaining funds will go directly to community members in need. All housing supplies will be offered to those with upcoming surgery, donated to local non-profits or sold and funds given back directly to community.
Please understand we have only come to this decision after exhaustively weighing all of our options. We don’t take this lightly. The current state of the world is creating more need than ever for our already marginalized community. That makes us closing even harder. Simultaneously, it is creating an invitation to innovate what support looks like. Our biggest hope is that by releasing this project, we are creating space to reimagine how we can best support one another. We need each other more than ever, y’all. Let’s use this hardship to deepen our connections to one another, to further weave our web; the stronger the bond, the louder the voice.
In ultimate solidarity,
COVID-19 ((( Last Updated: 4/20/20 )))
A NOTE TO GUESTS SCHEDULED TO STAY WITH US @ QUEST HOUSE:
We at Quest House are closely following the lead of the local surgeons, and hospitals in the area who are responding accordingly to the COVID-19 pandemic. We understand that there is A LOT riding on your planned surgeries and are committed to supporting you through this time of uncertainty. As of now, all “non-emergent” surgeries between 3/17/20 – 5/31/20 at the main CPMC Davies hospital, as well as cases at Greenbrae/Bon Air Surgery Center are being rescheduled. Please see the link below for the most up-to-date information from Dr Chen on his practice website.
Dr Chen’s COVID-19 Updates: https://www.gurecon.com/covid-19-update
LODGING: Quest House will do whatever we can to plug people into different dates on our calendar for those that are impacted by these cancellations. Please feel free to contact us with any questions or concerns that you have. Information has been changing rapidly, sometimes on a daily basis and we’re working to keep up with the shifts that this health crisis has had on our community space and the folks that we serve. For this reason, our responses may be delayed due to an influx in email at this time. Please be assured, that we will get to you as soon as possible.
PAYMENTS & REFUNDS: Currently, what we’ve been doing is rescheduling folks for later dates on the calendar with the cancellations that occurred late March – June. For the couple of folks that we couldn’t fit into new dates, we refunded their money in-full. In addition, for those individuals scheduled for June surgeries, we’ve adjusted our “balance due” dates to 100% due @ 1 week prior to check-in (our standard policy had been: 50% @ 4 weeks, and 50% @ 2 weeks prior to check-in). This will be our payment policy until surgeries are consistently being performed and some of the uncertainty surrounding cancellations reduces. Once a payment has been submitted, if your surgery is rescheduled, we’ll attempt to plug you into alternative dates on the QH calendar and apply any payments that you made, to your new booking with us. If that isn’t possible, then you’ll be issued a full refund.
Take care of yourself and know that we’re here if you’d like to talk. We’re all in this together.
At the end of April 2019, Quest House will be moving from Sausalito, to beautiful Pacifica! After hosting 30 different surgical guests and about 1/3 of those folks having already returned for secondary stays, we’re ready for a house of our own!
Quest House has been in full-swing fundraising mode since February to help cover the costs of: first, last, security deposit, moving truck, movers, furnishing a larger space, and to hopefully still have a bit to tuck away for emergencies, scholarships, and our house host stipend. Here is the link to our current fundraiser which has dollar-for-dollar matching donations up to $5,000 through the month of April: https://www.gofundme.com/questhouse
Stats on our new locale!
- 15 min away from San Francisco International Airport
- 20-25 min from CPMC
- 35 min from BCSS/Greenbrae Surgery Center/Bon Air Surgery Center
- 5-bedroom house, 3.5 bathrooms
- Large balcony & private backyard
- Views of the Pacific from the living room & balcony
- Fully remodeled house with brand new everything
- 2 Common areas (1 upstairs, 1 downstairs)
- 15 min walk to park & beach
- Washer & Dryer in-house
Things we prioritized when we chose this location:
- 30 min or less from CPMC (yes)
- 45 or less from BCSS & Surgery Center (yes)
- Safe neighborhood (yes)
- Beautiful, serene, healing views! (yes)
- 5+ bedrooms, 3+ bathrooms (yes)
- 2 beds in every room (yes)
- Plenty of free parking (yes)
- Reducing bridge crossings/tolls (yes)
- Less than 1 mile from shopping & pharmacy (yes)
- 1-story house (no)
- $6,000 per month in rent or less (exactly 6k)
- Open w/ property owner about hosting a healing space (yes)