COVID-19 ((( Last Updated: 4/20/20 )))
A NOTE TO GUESTS SCHEDULED TO STAY WITH US @ QUEST HOUSE:
We at Quest House are closely following the lead of the local surgeons, and hospitals in the area who are responding accordingly to the COVID-19 pandemic. We understand that there is A LOT riding on your planned surgeries and are committed to supporting you through this time of uncertainty. As of now, all “non-emergent” surgeries between 3/17/20 – 5/31/20 at the main CPMC Davies hospital, as well as cases at Greenbrae/Bon Air Surgery Center are being rescheduled. Please see the link below for the most up-to-date information from Dr Chen on his practice website.
Dr Chen’s COVID-19 Updates: https://www.gurecon.com/covid-19-update
LODGING: Quest House will do whatever we can to plug people into different dates on our calendar for those that are impacted by these cancellations. Please feel free to contact us with any questions or concerns that you have. Information has been changing rapidly, sometimes on a daily basis and we’re working to keep up with the shifts that this health crisis has had on our community space and the folks that we serve. For this reason, our responses may be delayed due to an influx in email at this time. Please be assured, that we will get to you as soon as possible.
PAYMENTS & REFUNDS: Currently, what we’ve been doing is rescheduling folks for later dates on the calendar with the cancellations that occurred late March – June. For the couple of folks that we couldn’t fit into new dates, we refunded their money in-full. In addition, for those individuals scheduled for June surgeries, we’ve adjusted our “balance due” dates to 100% due @ 1 week prior to check-in (our standard policy had been: 50% @ 4 weeks, and 50% @ 2 weeks prior to check-in). This will be our payment policy until surgeries are consistently being performed and some of the uncertainty surrounding cancellations reduces. Once a payment has been submitted, if your surgery is rescheduled, we’ll attempt to plug you into alternative dates on the QH calendar and apply any payments that you made, to your new booking with us. If that isn’t possible, then you’ll be issued a full refund.
Take care of yourself and know that we’re here if you’d like to talk. We’re all in this together.